At Esme Journeys, we are committed to ensuring that your order is delivered in a timely and secure manner. Below is our shipping policy with estimated delivery times:

1. Order Processing Time

  • All orders are processed within 1-2 business days of receiving your order. Orders placed on weekends or public holidays will be processed the following business day.
  • After your order is processed, you will receive an order confirmation email with the estimated delivery date.

2. Delivery Time

  • Standard Delivery: The estimated delivery time for your order is 5-7 business days, depending on your location.
  • While we strive to deliver your items within this time frame, please note that delivery times may vary due to factors beyond our control, such as weather conditions, delivery partner delays, or product availability.

3. Shipping Method

  • We use trusted delivery partners to ensure that your order reaches you safely and on time.
  • Since we operate on Cash on Delivery (COD) as our only payment method, payment is made directly to the delivery person at the time of receipt.

4. Shipping Charges

  • Shipping charges will be displayed at checkout based on the delivery location.
  • In some cases, we may offer free shipping on select items or orders over a certain amount. This will be clearly indicated on the website during checkout.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number (if available) via email or SMS. You can use this tracking number to monitor the status of your delivery through our delivery partner’s tracking system.

6. Delivery Issues

  • If you experience any issues with delivery, such as delays or missing items, please contact us at [email protected] within 48 hours of the expected delivery date. We will work with our delivery partner to resolve the issue promptly.

7. Delivery Restrictions

  • Please ensure the shipping address is correct before completing your order. We are not responsible for any delays or misdeliveries due to incorrect or incomplete addresses.

8. Contact Us

If you have any questions about shipping or your order, please reach out to our customer support team at [email protected].

By completing a purchase, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.