1. Introduction

Welcome to Esme Journeys! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing or using our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, contact details (email, phone number, address) when placing an order.
  • Order Information: Products purchased and transaction details (excluding financial data).
  • Communication Data: Information from inquiries, customer service interactions, and feedback.
  • Device & Usage Data: IP address, browser type, and site activity to improve user experience.

3. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders (Cash on Delivery only).
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and services.
  • Send updates regarding your order and promotional offers (if opted in).
  • Prevent fraud and ensure secure transactions.

4. Payment Information

Esme Journeys currently operates on a Cash on Delivery (COD) basis only.

5. Data Protection & Security

We take appropriate security measures to protect your personal data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data with:

  • Delivery Partners: To fulfill orders and arrange delivery.
  • Legal Authorities: If required by law to comply with legal obligations.

7. Opt-Out & Your Rights

You have the right to:

  • Opt out of marketing emails by clicking the unsubscribe link in our emails.
  • Request data deletion by contacting us at [email protected].
  • Update or correct your information by reaching out to our support team.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the revised date.

9. Contact Us

For any privacy-related questions or requests, please contact us at:
📧 Email: [email protected]